Moving is not an easy task, regardless of your experience of moving. Even if it is your first or your last relocation to another place and you have not moved for quite some time, it is completely realistic to feel anxiety concerning such a process. These feelings often focus on not knowing where to start, how to best pack, or how to organize the entire relocation process.
To alleviate more concerns, your moving process and its specifics with all your questions is addressed in the FAQ as more than comprehensive. The company does go to great lengths to make sure clients get all the help needed and also the full range of professionally provided services during the whole process which leads to complete relocation.
Our Independence Moving takes care of its customers, providing maximum support, support and first-class work throughout the move. We value our reputation and the trust of our customers. The team Independence Moving will be happy to answer all your questions and provide advice on moving.
- PLANNING AND BOOKING
How do I schedule or reschedule?
Contact Customer Care for long-distance moves. Advance notice is required.
How far in advance do I need to schedule my delivery or pick-up?
Advance notice is required. Schedule locally online or contact Customer Care for long-distance moves.
When do I need to make my reservation?
Reserve as early as possible. We can hold your spot even if you don’t have all the details yet.
How much time should I reserve my move in advance?
Schedule your move at least a month in advance for specific dates and times.
How far in advance should I schedule my move?
Schedule 1–2 weeks in advance during off-peak season, and 3–4 weeks in peak season (April–September).
What are the best days of the week to move?
Weekdays, especially Tuesday or Wednesday, are ideal for better deals and less traffic.
Call us! Our customer support team is available by phone number +1 (888) 711-4778.
- COST AND PAYMENT
What is included in your prices?
Pricing includes movers, equipment, furniture protection, disassembly/reassembly, fuel (for most locations), and basic insurance.
How do you charge for local moves versus long-distance moves?
Local moves are charged by time and movers needed; long-distance moves depend on distance and shipment weight.
Do you charge extra for stairs/elevators?
No extra charges for local moves; long-distance moves may incur accessorial charges for obstacles.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, cash, and cashier’s checks. A 3% surcharge applies to long-distance moves paid with credit cards.
Do I pay before or after my items are offloaded at delivery?
Full payment is required before delivery and unloading, as per federal law.
Should I tip the movers? How much?
Tipping is optional but customary. A 15–20% gratuity is common.
If I cancel, do I get my money back?
A refund may be issued depending on when the order is canceled. Check the cancellation policy or call the support line.
- SERVICES AND FEATURES
Do you help with packing?
Yes, we protect furniture and offer full or partial packing services, along with packing materials.
Do you disassemble and reassemble furniture?
Yes, and we do not charge extra fees for this service.
Will movers place furniture and boxes where I need them at my new home?
Yes, movers will set up furniture and boxes exactly where you want them.
Do you handle antiques/artwork?
Yes, we specialize in moving valuable art and antiques, including works from renowned collections.
What is a commercial/office move?
Moving businesses, offices, or facilities with customized solutions for unique needs.
We will do all the work for you! You can be calm and happy.
- STORAGE AND PACKAGING
Do you have mobile storage units?
Yes, we provide green, mobile wooden vaults for storage.
How do you store my things?
Items are stored in wooden vaults or dedicated spaces based on size and type.
Do you offer commercial storage?
Yes! We provide warehouse and inventory control solutions tailored to your business needs.
Can you store items of all sizes?
We have plenty of room for storage, and can keep your oversized items such as furniture safe in our climate-controlled facility.
Is your storage space secure?
Absolutely! Our storage facility is incredibly secure, and has been safely protecting a vast quantity of items for years already.
Do you provide wardrobe boxes?
Yes, free for local moves; for long-distance, wardrobe boxes are available for purchase.
Can I order packing supplies from you?
Yes, call us with your needs. Delivery time and fees depend on distance from our warehouse.
All your belongings will be fully insured. You don’t have to worry about their safety. Our experienced and careful movers will take care of your belongings.
- MOVING DAY AND LOGISTICS
What time should I expect the movers to arrive?
You will receive a call from Customer Service 48 hours before your move with the timeframe.
When will my container arrive?
You’ll receive an estimated service window via email or your online account the evening before your scheduled service.
What is a delivery window?
A delivery window is the range of dates during which your items will arrive, based on the move size and distance.
How many guys will there be?
Team sizes range from 2 to 8 movers, depending on the job requirements.
How big are the trucks?
Local and long-distance moves use 26-foot Biodiesel trucks; deliveries use 18-wheeler trailers.
Do I need to be home during my move?
Yes, or designate a trusted adult representative with a Power of Attorney.
What is the latest time the movers work?
Movers work until the job is complete unless building restrictions apply.
Will inclement weather affect the process of my move?
Severe weather may impact the delivery window, but our movers are trained to handle most conditions.
Regardless of the circumstances, our brave team and professional movers will do their job 100%!
- COMPANY AND SECURITY
Are your movers background checked?
Yes! All movers undergo background checks and at least 30 hours of training to ensure safety.
How many years of experience do you have?
We have over 10 years of moving experience.
Are your crew members regular employees or do they work at various jobs?
Our crews do not consist of day laborers. We employ a team of highly qualified, well-trained, and extensively experienced movers that work exclusively for Independence Moving.
If something is damaged during my move isn’t Independence Moving liable to replace it
Liability depends on the coverage you choose: basic coverage or Full Value Protection at an additional cost.
Who do I contact after my move if I have any questions or concerns?
Contact Customer Service through the methods provided in your moving documents.
Are you a broker, do you hire subcontractors?
No, we are a professional moving company that uses only our own trucks and employees.
Call us at +1 (888) 711-4778. Our customer service team will advise you on any issue you may have.
Contact us
Phone: +1 (888) 711-4778
Email: [email protected]
Address: 362 Ridgewood Dr Soldotna, Alaska (AK), 99669