Privacy Policy

Effective date: 09.09.2025

1. Who we are
   This Privacy Policy explains how Independence Moving & Storage (“Company,” “we,” “our,” “us”) collects, uses, shares, and protects personal information when operating our website https://independencemovingandstorage.com/ and related services (the “Website”). By using the Website, visitors agree to this Policy.
2. Scope
   This Policy applies to information collected online through the Website, contact forms (including Get a Quote), emails, phone calls, chat, and other interactions linked to this Policy. It does not cover third‑party websites or services that we do not control.
3. Information we collect
   We may collect the following categories of personal information:

• Identifiers: name, phone number, email, postal address, IP address, device identifiers.
• Commercial and service information: requested moving services, inventory details provided for quotes, preferred dates, origin and destination addresses, communication history, estimates, invoices.
• Payment‑related details: tokenized or last‑4 digits, transaction metadata processed through payment providers; we do not store full card numbers on our servers.
• Internet/activity data: pages viewed, links clicked, time on page, referral URLs, browser type, OS, approximate geolocation derived from IP, collected via cookies/analytics.
• User content: messages in forms, emails, reviews/testimonials, uploaded documents/photos relevant to the move.
• Inferences: service preferences derived from interactions (e.g., packing needs, storage interest).

Sensitive data: we do not intentionally collect sensitive personal information (e.g., SSN, precise geolocation, health data). If such data is inadvertently provided (for example, in attachments), it will be deleted or protected and used only as necessary to provide requested services and comply with law.

4. Sources of information

• Directly from individuals: website forms, calls, emails, chat, customer surveys.
• Automatically via cookies and similar technologies: analytics, performance, and advertising tools.
• Service providers and partners: payment processors, CRM, analytics, ad networks, review platforms, mapping/shipping partners as needed to perform the move.

5. How we use information

• Provide and manage moving, packing, and storage services; prepare quotes and bookings.
• Communicate about estimates, scheduling, service updates, support, and account notices.
• Process payments and prevent fraud/abuse; maintain safety and security.
• Improve Website performance, usability, and service quality; perform analytics and reporting.
• Marketing and remarketing where permitted by law (email, phone, digital ads), with opt‑out options described below.
• Comply with legal obligations, enforce terms, and protect our rights and users.

6. Cookies and tracking
   We use cookies, pixels, tags, and similar technologies to:

• Remember preferences and improve user experience.
• Measure Website performance and usage.
• Deliver and measure advertising/remarketing where applicable.
  Browser settings may limit cookies; however, core features may not function without them. Additional choices appear in “Your privacy choices” below.

7. Disclosure of information
   We may share personal information with:

• Service providers: hosting, CRM, customer support, analytics, payment processors, insurance/claims handling, secure storage facilities, transportation/logistics partners, email/SMS providers; they process data under our instructions and contracts.
• Business transfers: in case of merger, acquisition, or asset sale.
• Legal and safety: to comply with law, subpoenas, or protect rights, property, and safety.
• With consent: when individuals ask or consent to share information (e.g., publishing testimonials).

We do not sell personal information for money; some advertising, analytics, and cross‑context behavioral advertising may be considered “sharing” under applicable law. See “Your privacy choices” for opt‑out mechanisms.

8. Data retention
   We retain personal information only as long as necessary for the purposes described (service delivery, legal, accounting, tax, and security), then delete or de‑identify it according to our data retention practices.
9. Security
   We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children’s privacy
    The Website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If such data is discovered, it will be deleted in accordance with applicable law.
11. Your privacy choices

• Communications: opt out of marketing emails via unsubscribe links; for SMS/phone marketing, send a reply “STOP” or contact us to opt out.
• Cookies/ads: use browser settings to block cookies; where available, use our cookie banner/preferences to control analytics/advertising cookies; use platform‑level ad settings and industry opt‑outs where applicable.
• Do Not Sell or Share: if we use cross‑context behavioral advertising, we provide a “Do Not Sell or Share My Personal Information” link to opt out of sharing for advertising.
• Sensitive data limits: if we ever process sensitive data, a “Limit the Use of My Sensitive Personal Information” option will be provided as required.

12. California privacy rights
    If applicable, California residents have the right to:

• Know: request categories and specific pieces of personal information collected, sources, purposes, and categories of third parties with whom it’s shared.
• Correct: request correction of inaccurate personal information.
• Delete: request deletion of personal information, subject to legal exceptions.
• Opt‑out of sale/share: opt out of selling or sharing personal information (including cross‑context behavioral advertising).
• Restrict use of sensitive personal information, if processed.
• Non‑discrimination: we will not discriminate for exercising rights.
  How to exercise: submit a request via email or web form listed in “Contact us.” We may need to verify identity before fulfilling requests. Where required, we will provide more than one submission method.

13. Other state and international rights
    Depending on residence, individuals may have similar rights (access, deletion, correction, portability, restriction or objection). Transfers occur to the United States and other countries where providers operate, with safeguards as described in this Policy.
14. Third‑party links and services
    The Website may link to third‑party sites or embed tools (maps, review widgets, payment pages). Use of third‑party services is governed by their privacy policies and terms.
15. Changes to this Policy
    We may update this Policy from time to time. The “Effective date” reflects the latest version. Material changes will be posted on the Website and take effect when published unless stated otherwise.
16. Contact us
    To ask questions, exercise privacy rights, or make a complaint, contact:

• Email: [email protected]
• Phone: +1 (888) 711-4778
• Mailing Address: 362 Ridgewood Dr Soldotna, Alaska (AK), 99669